Frequently Asked Questions
Q: Why choose Cloudnine360bouncehouse?
A: At Cloudnine360bouncehouse, we pride ourselves on providing high-quality inflatables and exceptional customer service. Here’s why customers choose us:
• Wide Selection: From bounce houses and waterslides to our GameTruck and foam parties, we have options for every type of event.
• Clean & Safe: All our units are thoroughly cleaned and inspected after each use to ensure safety and hygiene.
• Professional Service: We handle delivery, setup, and takedown with care, so you can focus on enjoying your event.
• Flexibility: We offer rain checks, transferable deposits, and service to parks and private events across multiple Georgia locations.
• Commitment to Fun: Your satisfaction is our priority. We aim to make your event stress-free, fun, and unforgettable!
Q: Does the standard 6-hour rental time include your setup time?
A: No. We arrive early to set up so you get the full 6 hours to enjoy your rental.
Q: What forms of payment do you accept?
A: We accept cash, checks, and credit cards. If paying with cash, please provide exact change, as our drivers do not carry cash.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and safest option for kids) asphalt, and concrete. Unfortunately, we cannot set up on any type of rocks, as the constant friction can damage the vinyl material of the inflatables.
Q: What happens if the bounce house is left with food, silly string, or confetti and Glitter?
A: A $50 cleaning fee will be charged if the bounce house is returned with food, silly string, confetti, or any excessive mess. Please help us keep our units clean and safe for everyone!
Q: What is your cancellation/refund policy?
A: Customers may cancel bookings and receive an 85% refund. Deposits, which are 15% of the total, are non-refundable but can be transferred to a different date if the cancellation occurs at least two days before the event. Deposits are redeemable within four months from the original event date, based on availability.
Q: What happens in event of inclement ?
A: Deposits are non-refundable but can be transferred to a different date of your choice, based on availability. Deposits are valid for up to four months from the original event date, and you will receive a rain check to use within that time frame.
Q: Do concessions include supplies?
A: Yes, we provide enough supplies to serve 30 people with each concession rental.
Q: Is the foam solution safe?
A: Yes, we use only the highest-quality foam solution. It is biodegradable, non-staining, non-toxic, and hypoallergenic. It’s completely safe for babies, pets, lawns, gardens, and the environment. The solution contains sodium lauryl sulfate, glycerol, and water.
Q: Do you service parks?
A: Yes, we do service parks! However, some parks may require special permits or have specific regulations for inflatable setups. Please check with your local park beforehand, and we’ll be happy to assist with any necessary arrangements.
Q: How far in advance should I place my reservation?
A: That’s a great question! We recommend booking as soon as you know the details of your event to secure your preferred items.
Q: Are we responsible for the unit if it gets a tear or is damaged in any way?
A: Yes, customers are responsible for any damage to the unit that occurs due to misuse or negligence during the rental period. Normal wear and tear is not your responsibility. We ask that you follow all safety guidelines to help prevent damage. If damage does occur, please notify us immediately so we can address the situation.
Q: Do you require a deposit?
A: Yes, we require a deposit to secure your reservation. The deposit is 15% of the total rental cost and is non-refundable. However, it is transferable to a different date if you cancel at least two days before your event. Deposits are valid for up to four months from the original event date, based on availability.